CRM Manager – Sales Strategy Focus | Sibiu / Ramnicu Valcea | Relocation available Full Time Manager / Executiv Senior (> 5 ani)

Are you ready to lead the way in customer relationship excellence? Be the key driver of change and join our client’s exciting commercial and digital transformation journey.

What we’re looking for:

• a bachelor’s or master’s degree in Business, Marketing, Digital Transformation, or a related field;
• hands-on experience managing CRM systems (ideally Microsoft Dynamics) within a B2B or multinational environment;
• proven experience in designing and implementing sales processes, defining commercial KPIs, and developing customer engagement strategies, combined with strong expertise in global sales strategy, business analysis, and change management;
• solid experience with analytics and reporting tools, and the ability to translate data into actionable insights that drive business value;
• excellent communication and problem-solving skills, with a structured project management approach;
• a collaborative mindset and the ability to work effectively across teams and stakeholders;
• fluency in English (any additional language is a plus).

Your mission / Responsibilities:

• define, shape, and lead the execution of the global CRM roadmap in line with business and commercial priorities, driving user adoption, ensuring top-quality data, and turning results into impactful business actions;
• transform CRM data (Microsoft Dynamics) into valuable insights, building dashboards and reports that empower informed, data-driven decisions;
• offer strategic recommendations to leadership, identifying growth opportunities and optimizing performance by analyzing customer behavior, pipeline & sales trends, account engagement, and opportunity conversion;
• act to improve commercial strategy, segmentation, sales effectiveness, and change management;
• work closely with commercial, digital, and leadership stakeholders to define and implement the strategic direction of the CRM system (Microsoft Dynamics);
• prioritize feature developments, and ensure that the CRM evolves with changing commercial needs;
• support change management and promote a customer-first mindset, data-driven culture across the business;
• drive and inspire CRM user adoption across the global organization through onboarding, training, and best practices;
• serve as the bridge between the technical platform and its day-to-day users—empowering sales, customer service, and marketing teams to use CRM to its fullest potential.
• ensure the accuracy, consistency and reliability of customer and prospect data across platforms and regions;
• improve the quality of data by setting standards, coordinating regular data reviews;
• identify opportunities to simplify, automate, and improve CRM tools and processes.

Why join this team:

• be at the forefront of a global digital transformation project;

• work in a collaborative, innovation-driven environment;

• shape the future of CRM strategy and tools, with real impact on commercial excellence;

• competitive salary and relocation support available.

A hybrid role while staying connected with the team through monthly office days in Sibiu or Ramnicu Valcea.

📩 Apply now and support our client in driving global business growth through smarter customer engagement – andreea.cosma@jobpartner.ro / 0741170489 

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